Privacy Notice

Privacy Notice

We’re a peer support organisation run BY carers FOR carers. This means that we encourage and support local carers, like ourselves, to help each other when we can.



We believe carers want their personal data to work for them. They expect health and social care organisations to share their personal data where it’s necessary to provide them with the services/support they want/need. However, carers also want to know how their information is being used, who has access to it, and what that means for them. Carers also expect an appropriate level of choice and control, especially over their sensitive data. This privacy notice is our way of addressing what carers have told us they want.




We’d like to keep in touch with you so that we can tell you about what’s available to help you, as a Derby carer. This will include our own diverse range of activities, information and resources. These are aimed at helping carers carry on caring for as long as we want to. We will keep in touch via our monthly programme and, on occasion, other important communications by email. If you’ve told us we can telephone you, we may talk to you about something we think will help or interest you. We strongly believe carers want to support and help each other so we may also contact you to find out if you’re willing to support and help other carers. If you exchange contact details with another carer while at Haven House or taking part in a Creative Carers activity, this is a private arrangement between you and them – we can’t be involved. 

We now have hundreds of carers on our database. The only practical way we can keep in touch is by keeping some basic information about you on a database – for example, your name, email and telephone. We keep that information to a bare minimum. We also ask you about your loved one – their age and condition. This is so that we can put you in touch with information and support which may benefit you both. We are relying on something called ‘legitimate interests’ to do all of this.

You can tell us, at any time, if you want us to stop sending you information and including you in our circulation list. You can unsubscribe from our emails (each email tells you how).




To benefit us as carers, we have negotiated discounts/rewards with a small number of local businesses. You can view these on our website here: or ask us for a leaflet about them. We do NOT share any of your personal details with these businesses. If you choose to use the discounts it’s between you and the business concerned. Creative Carers is not involved.